How Do you Teach People about Hardware and Software?
I saw this on another blog, and had to send it to my husband, who works in IT, and share it here. A funny plug for the usefulness of screencast demos.
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3 comments:
I design courseware for software and hardware. This guy is not a good instructor.
Some of the tips are decent though. Well one, really - the step-by-step process is important.
Agreed. I posted it for the entertainment value more than anything. He accurately describes the frustration people working in IT often face. Yet, perhaps if his talents were more suited to training, he wouldn't find help requests so frustrating.
Well - I don't know about not being frustrated. :) I think the nature of teaching IT is frustrating.
I think he is talking about helping friends and family, who always seem to be tech illiterate. I have found that teaching my mom to use google, pointing her to basic how to pages, etc has helped. She picks it up very quickly if some just explains the basics of how it works.
That's really what tech training is all about - translating complicated engineer speak into regular language. That's what I like doing.
I do hate going home for vacations and people thinking I want to help them with computers though. That is the LAST thing I want to think about on a vacation!!
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